Why is my campaign paused?
When a campaign reaches its participant quota, it is automatically paused. The number of participants per campaign depends on your subscription:
Free | Basic | Professional | Advanced |
10 | 500 | 10 000 | 15 000 |
How do I reactivate my campaign?
To reactivate your campaign, you can subscribe online to a participant pack tailored to your needs. When you subscribe to a pack, your quota of available participants increases, and your campaign is automatically brought back online. Note that the participant pack applies only to the campaign in question and cannot be used for another campaign.
To reactivate your paused campaign within your Free subscription quota, subscribe to one of our subscriptions. Then reactivate your campaign in the “Installation” section to bring it back online with your new subscription.
How do I subscribe to a participant pack?
Log in to your Socialshaker account
Go to the “My subscriptions” section
Locate the paused campaign in the list
Select the participant pack according to your needs
Once the transaction has been confirmed, your campaign will be automatically reactivated with an extended participant quota.